Privacy Policy
Welcome to Well America We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable regulations, including HIPAA, and provides transparency regarding our data practices.
Types of Information Collected
We may collect the following types of personal information:
- Personal Information : Name, email address, phone number, date of birth.
- Health Information : Medical history, therapy session notes, and treatment records.
- Payment Information : Billing details, insurance information, and payment methods.
- Usage Data : Information about your interactions with our website, text communications, and teletherapy platform.
- "The SMS opt-in or phone numbers for the purpose of SMS are not being shared with third parties for marketing purposes."
Method of Information Collection
Your information may be collected in the following ways:
- Registration Forms : When you sign up for teletherapy services.
- Therapy Sessions : Data shared during your consultations.
- Website Interactions : Through cookies and analytics tools.
- Text Communications : Information shared via RingCentral or similar platforms.
- Third-Party Sources : Data provided by your insurance provider or other authorized entities.
Purpose of Data Collection
We collect your data for the following purposes:
- To deliver and improve our teletherapy services.
- To schedule appointments and send reminders.
- To ensure compliance with healthcare laws and regulations, including HIPAA.
- To process payments and manage billing.
- To analyze service quality and enhance your experience.
Data Security Measures
We prioritize the security of your information and implement the following measures:
- Encryption : Sensitive data is encrypted during transmission and storage.
- Access Controls : Only authorized personnel can access your data.
- Secure Systems : Use of firewalls, antivirus software, and regular updates to safeguard information.
- Routine Audits : Regular reviews of security measures to prevent unauthorized access.
Data Sharing
Your data will only be shared under the following circumstances:
- With your consent, to coordinate care with other healthcare providers.
- With third-party service providers for operational purposes (e.g., appointment reminders, billing).
- When required by law or regulation, such as compliance with court orders.
User Rights
You have the following rights regarding your personal data:
- Access : Request a copy of your data.
- Correction : Update or correct inaccurate information.
- Deletion : Request the removal of your data, subject to legal obligations.
- Restriction : Restrict the processing of your data under certain conditions.
- Inquiry : File a complaint or seek clarification about how your data is handled.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Email : [Email Address]
- Phone : [Phone Number]
- Address : [Physical Address]